40x Staff Supplied and Managed at 2,000+ Customer Success Software Event
Client: Customer success and product experience software provider
Contact: Operations Director
Sector: Software Company
Staffing Types: Temp roles – Directionals, Room Monitors, Hosts and Registration Staff
Site locations: UK and USA
Number of employees: 1,200+
Company Overview:
Our client is a global customer success and product experience software provider offering self-serve customer management products. Based in the US, this client has over 20,000 customers using their products.
Recruitment Challenge
Our client held a two-day customer service event aimed at sharing their expertise on customer success management with over 2,000 current and prospective clients. The London-based event offered access to fifteen exhibitions, speakers, and activity zones. To provide exceptional quality, we were asked to supply 40 event staff to represent the client’s brand as extended hosts.
The staff were required to work 12-hour shifts across both days, supporting the client’s own customer success standards. Tasks for candidates included directing attendees around the venue, supporting speakers in break-out rooms, event hosting, supervising, and registering attendees.
Recruitment Solution
Our team worked closely with the client to advertise roles through online job boards, Facebook, and the Tate website. All applicants were taken through a fast and thorough candidate registration process, which included screening for legal compliance with the right to work in the UK. Additional screening for customer service skills included a telephone and video interview.
Successful candidates were provided with full details of the event dates, location, start and end times, plus supporting information to assist familiarisation with the venue layout. Our Tate team also worked through travel options with every candidate due to planned strike disruptions.
Our team were on-site for the full event ensuring staff had a point of contact if any issues arose, again relieving the client from managing the staff, letting them focus on delivering an outstanding event.
Operations Director
Recruitment Journey
Here at Tate, we take a hands-on approach to ensure that your needs are met. To offer further support, and to ensure attendance, an Associate Director and Operations Director from Tate attended on both days to check-in staff as they arrived and spent 30 minutes providing staff with uniforms, familiarising them with the venue layout and facilities, as well as briefing them on their roles throughout each day.
Our Tate team also accounted for any absenteeism by setting in place a reserve team. This team of event staff were placed on standby in case there were any last-minute backfill requirements during the event, ensuring 100% fulfilment across the 2 days.
Our Results
At Tate, we don’t only select exceptional candidates to represent your brand, but we also ensure the management and success of each candidate.
We achieved:
- 100% fulfilment rate
- 40 event staff supplied
- 100% attendance rate across the 2-day event
Due to the success of our recruitment and management, the client expressed a want to work with Tate again.
