Sales and Reservations Consultant

Sales and Reservations Consultant

Location: Welwyn Garden
Job Type: Full time, working Monday - Friday 9am-5pm with occasional Saturday mornings (paid as overtime)

Are you passionate about travel and driven by delivering exceptional customer experiences? Do you thrive in a fast-paced, results-oriented environment where your efforts directly contribute to the success of the company? If so, my client would want you to join their dynamic team as a Sales and Reservations Consultant!

About the Role

As a Sales and Reservations Consultant, you will play a vital role in creating unforgettable travel experiences for their clients while driving company revenue. You'll use your expertise and consultative approach to help clients select their dream holidays to worldwide destinations. Alongside providing excellent customer service, you'll convert enquiries into bookings, upsell additional services and manage administrative tasks related to travel arrangements.

Key Responsibilities

• Use your travel knowledge to guide customers in selecting the perfect holiday
• Achieve monthly sales targets through outstanding selling skills and proactive lead follow-up
• Build and nurture long-term customer relationships, creating a personal client base
• Deliver prompt and efficient responses to enquiries via web/live chat and outbound calls
• Handle booking administration tasks, including arranging flights and maintaining accurate records
• Share product knowledge with clients and collaborate closely with Tour Leaders and stakeholders
• Represent the company at overseas educational trips, UK-based trips and trade shows
• Provide regular updates to clients on outstanding queries and ensure their satisfaction

Skills and Experience:

• Proven sales experience or customer service experience, ideally within the travel industry
• Strong customer service skills with a passion for exceeding client expectations
• Professional and pleasant telephone manner
• Sound geographical knowledge and enthusiasm for travel
• Ability to adopt a consultative, empathetic approach to client needs
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Flexible and adaptable multitasker, capable of working under pressure
• Knowledge of GDS (Amadeus) is a plus but not essential - training can be provided

Core Values:

• Innovation: Think creatively to enhance results
• Customer Focus: Keep the customer at the centre of all decisions
• Drive for Results: Maintain tenacity for achieving ambitious targets
• Accountability: Take ownership and deliver on promises

Why Apply?

• Opportunity to work with a passionate and supportive team
• Regular opportunities for professional development and training
• Travel perks, including participation in overseas trips and trade shows
• A dynamic environment where your contributions make a real impact

If you're ready to embark on a rewarding career where you can share your passion for travel while achieving personal and professional goals, we'd love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.