Welfare Officer

Welfare Officer

• £14.13ph
• 3-month contract
• Fully onsite- BN1
• Full time- 35 hours per week

Duties:

• Answer telephone enquiries to the Local Discretionary Social Fund from vulnerable residents
• Assist residents with completing claim forms on the phone, using our online form
• Give basic advice about timescales for assessing claims, information to be submitted with claims, signposting to other help, including food projects and benefits/welfare advice
• Assist residents to apply for other help, for example, applying for the Priority Services Register with their energy company
• Use our computer system to input notes and other administrative tasks
• Work to support the team with administrative tasks
• Conduct proactive phone calls to vulnerable residents with information about schemes that may assist them

Skills and abilities

• Clear communication skills
• Ability to deal with people from all different backgrounds empathetically and effectively, including supporting them when they have barriers, such as language barriers or disabilities that limit their access
• Ability to organise your workload and prioritise
• Ability to work in a team to support others to do their work
• Data input
• Ability to summarise phone calls into notes

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.