Customer Service Team Leader

Customer Service Team Leader

Up to £35,000 | Fully Remote

We're looking for a skilled Customer Service Team Leader to join a thriving company and play a vital role in leading a high-performing team. The ideal candidate will bring strong proven people management skills, ideally gained in Insurance or Financial Services, with experience working in a Customer Services environment or a contact centre.

What You'll Do:

Support and motivate your team to deliver outstanding service. Handle escalations and work towards first-time resolutions. Conduct one-to-ones, monitor calls, and provide coaching. Share best practices to foster growth and development. Use tools like Excel and PowerPoint to report and analyse performance.

What We're Looking For:

Proven people management experience, including coaching and development. Background in financial services or insurance and experience in a contact centre within a management role. Calm under pressure with a strong focus on quality and organisation. Skilled in analysing data and reporting key insights. Passionate about customer service with excellent communication skills.

Why Join Us?

Monday-Friday: no weekend work.

Fully Remote working: the only exception would be one day a year for the company get together

25 days holiday pus bank holidays

Many well-being benefits

Please apply today to be considered for this position!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.