Customer Arrears Specialist

About this Role

In this position, you'll help customers take control of their finances by creating manageable payment plans and providing empathetic, professional support. This is a fantastic opportunity to make a real difference in people's lives while advancing your career

Why this Role?

This employer is celebrated for their employee-first culture and outstanding benefits, including:

Competitive Salary - Rewarding your expertise.
Hybrid Working - Work 3 days remotely and 2 in a modern office environment.
Private Medical Cover - Supporting your health and well-being.
Generous Pension Scheme - Secure your future.
25-30 Days Annual Leave - Enjoy time off, with additional days for long service.
On-Site Perks - A subsidised canteen and fully equipped gym.
Career Progression Opportunities - Growth and development are encouraged.
Friendly and Relaxed Culture - Thrive in a supportive environment.

What Will You be Doing?

• Providing first-class, empathetic customer service.
• Assisting customers in establishing affordable, customised payment plans.
• Supporting individuals in managing and clearing arrears with professionalism and care.

The Ideal Candidate

• Proven experience in arrears, debt management, credit control, or collections.
• Exceptional communication skills, both written and verbal.
• Strong customer service ethos with a solution-oriented mindset.
• IT proficiency and familiarity with FCA regulations, litigation processes, and consumer duty.

APPLY TODAY !

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.